Technical support
Application and engineering support for instruments in the field. Send us the model number, serial number and a short description of the…
Read moreCustomer Support
Customer support, after-sales service and technical assistance from our team.
Preventative service
Preventative maintenance replaces consumable and wear parts before they affect results, verifies instrument performance against its original specification and records the outcome…
Read moreOn-site installation and training
An engineer installs the instrument in your laboratory, verifies it against the specification, trains your operators and completes an acceptance report signed…
Read moreCalibration service
Traceable calibration for the parameters that determine whether an instrument is fit for purpose — temperature, gas concentration, rotational speed, flow and…
Read moreService commitment
Response targets, spare parts availability and escalation paths are agreed in writing as part of the service contract.
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